Help for Unit Owners

Dashboard Overview

After logging in, you see your owner dashboard. Use the "My Unit" and "My Account" links in the header to move around.

The one thing first. If a repair is waiting on you, the page opens with a card that says so in plain words — what was found and when — with two buttons: Send a photo or invoice (upload your proof) and See what was found (the inspection detail). When nothing is waiting, the card is gone and a green line says *Nothing is waiting on you.*

Three sections. Below that, one tile per topic, grouped My unit (Inspections & repairs, My Home Manual, Report a problem, Equipment, Leak sensors, Permits), My building (Documents, Notices, Storm readiness, Voting, Preferred vendors, Sell my unit) and Help (Call the office, Guides & how-tos, How do I…?). Each tile's second line is a live summary — *1 repair to prove*, *2 new from the office*, *A/C filter due in 3 weeks* — and a red dot on the tile's icon means something there needs you. Tap a tile to open it; the Back link at the top returns you here. Tiles for features your association has not turned on simply do not appear.

Bigger text. The A A button in the header switches the whole page between Normal and Larger text. Your choice is remembered on this device.

Call the office shows your management office's number when the building has one on file — on a phone it is also the bar pinned to the bottom of the screen.

Multiple units: A "Your Units" list shows an overall compliance summary and each unit as a card with its number and color-coded status. Click any unit card for its full detail, and Switch unit at the top of a unit's page to return to the list.

Understanding Your Unit Status

Your unit will be in one of five states:

No Inspection (Blue) — Not inspected yet. No action needed.

Inspected (Green) — Passed with no issues. You're in good standing.

Action Required (Red) — Issues found that need repair. Download the report, complete repairs, and upload proof.

Pending Review (Yellow) — You submitted proof and management is reviewing.

Compliant (Green) — Repairs approved. You're fully compliant.

Viewing Inspection Reports

When management uploads an inspection:

1. You receive an in-app notification
2. Your dashboard updates to show the new inspection
3. Click Download to save the PDF

Inspection History: Expand to see all past inspections — type, date, repair flags, download links, and photo galleries for toilet inspections.

Submitting Repair Proof

When your status is "Action Required," submit proof of completed repairs:

1. Click "Upload Repair Proof"
2. Select the item(s) this proof covers (each failed item is listed separately)
3. Drag and drop or browse for your file (PDF, JPG, JPEG, PNG, HEIC — max 10 MB)
4. Preview photos to verify
5. Optionally add additional photos and notes
6. Click "Submit Proof"

Once all items are submitted, your status changes to Pending Review.

Tips: Clear, well-lit photos. Before-and-after when possible. If one receipt covers multiple items, select all applicable ones.

If Your Submission Is Rejected

If management rejects an item:

You receive a notification with the rejection reason. The reason is displayed on your dashboard. The item resets to pending so you can resubmit.

Review the feedback, address the issues, then upload new proof for that specific item.

Tracking Your Repair History

Expand "Repair History" on your dashboard to see all past submissions:

File Name — What you submitted

Date — When you submitted it

Status — Submitted, Approved, or Rejected

Rejection Reason — If rejected, the reason from management

Equipment & Maintenance Card

Always visible on your dashboard, the Equipment & Maintenance card shows:

Status badges: Water Heater, Main Valve, PRV — each with color-coded status (Green = passed, Red = failed/overdue, Yellow = due soon, Gray = not inspected).

Water Heater Details: Brand, type, capacity, install date, replacement due date, and replacement status (Overdue, Due Soon, Within Lifespan).

Valve Replacement History: When your main valve and PRV were last replaced. Click edit to update dates.

Toilets & Bidet: Each toilet listed with pass/fail result. Click edit to rename, add/remove toilets, or update bidet status.

Uploading Permits & Certificates

Upload proof of permits or certificates from your dashboard:

1. Find the "Permits & Certificates" section
2. Click "Upload Permit"
3. Select document type (Water Heater Permit, Certificate of Completion, Plumbing Permit, Electrical Permit, or Other Permit / Certificate)
4. Drag and drop or browse (PDF or image, max 10 MB)
5. Optionally add a document name and expiration date
6. Click Submit

Documents are visible to building management for verification.

Account Settings

Click "My Account" in the header (or the account icon in the top bar).

Profile: View email, role, assigned unit, creation date. Edit display name.

Auth Methods: See linked sign-in methods.

Change Password: Enter and confirm new password (min 8 characters).

Click "Back to Dashboard" to return.

Notifications

The bell icon shows your notifications.

A red badge indicates unread count. You may receive:

- "A new inspection has been uploaded for your unit"

- "Your repair submission has been approved"

- "Your repair submission has been rejected" (with reason)

Click a notification to mark it read, or use "Mark all read" to clear everything.