Help for Maintenance Staff

Getting around

You work in the Maintenance app — built for a phone in one hand.

Home is your day. Under the slim navy strip at the top (with your notifications bell), the two big buttons start the two things you do most: Inspect a unit and New work order. Under them, Next up is the one job to do first — tap Start. Then a card for each area you work in, each with a one-line status (*"5 open · 1 overdue"*, *"All dry"*). A card that says Couldn't check means the app could not read that area right now — not that there is nothing there.

The bar at the bottom has at most five buttons: Home, Work orders (your own list, with *All work orders* one tap away), Inspect, Requests (leads) and More (…). More holds everything else — Team, Equipment, LeakCheck, the cleaning board, Services, Inspection history — plus Help, Account settings (with your name and tier) and Sign out.

Which areas you see depends on your tier:

- Equipment and Team — supervisors and leads

- Requests — leads, for triaging what owners have reported

- LeakCheck — leads, when the association has leak monitoring

- Services — every tier, when the association offers owner-paid services

If a tab you expect is missing, it is your tier or a module your association has not enabled. Your manager can change the first.

Working a job

Open a work order to see the unit or common area, what was reported, and the history.

As you work: update the status, add notes, and take photos. Photos are the part people skip and the part that matters later — a picture of the failed part settles a question in six months that no note will.

Mark it complete when the work is done, not when you leave the site.

If you also do inspections

If your manager has enabled inspections for you, tap Inspect a unit on your Home screen (or Inspect in the bottom bar). Anything scheduled for you is listed first — tap it and the form opens with the unit and form already chosen. Otherwise pick the building, then the unit, then the form. Each form shows when it was last done on that unit, and warns you if it was done recently.

You stay in the Maintenance app the whole time — there is nothing to switch. When you finish, you land back on Home. Drafts and past inspections are under More → Inspection history.

If Inspect is missing and More says your account isn't set up for unit inspections, ask your administrator to turn inspections on in User Management.

An inspection is still a formal record with its own form, its own template and its own consequences for a unit's compliance status — it simply runs inside your app now.

Team (leads and supervisors)

Team (a card on Home, and a row in More) shows who on your crew has open work orders: each person's open count, how many are overdue, and what they are on right now. An Unassigned line comes first when any open job has nobody on it.

Tap a person to see their jobs, grouped by building when you cover more than one. To reassign a job, open it and use Assign.

Only people with open work are listed — the app has no shift or clock-in, so Team never says who is "on".

Signal and safety

Stairwells, plant rooms and garages lose signal. Load what you need before you go down, and expect saves to fail where there is no connection.

Inspections are the exception: photos and submitted inspections are saved on your phone and upload on their own when you have signal again — the status strip at the top shows anything still waiting. Open the inspection form before you lose signal.

For everything else, if a save fails, the app tells you. Do not assume it went through because you tapped the button.